KACE® Cloud Mobile Device Manager
Release Notes
April 2021
These release notes provide information about the latest KACE Cloud release.
About this release
KACE Cloud Mobile Device Manager allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a stadard set of commands, such as ressetting a passwod or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.
This release contains several new features and a number of resolved issues. See New features.
Supported platforms
MDM managed devices:
The following operating systems are supported for MDM managed devices:
Android
- Android 13.0+
Apple
- iOS, iPadOS, tvOS15+
- macOS 13+
Windows:
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
Registered Devices:
KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:
Windows:
- Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
- Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
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NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent. |
Apple:
- macOS 13+
Browsers:
The following browsers are supported:
- Google Chrome 109+
- Microsoft Edge 118+ (Not supported on mobile devices.)
- Mozilla Firefox 119+
- Apple Safari 12+ (Mac only)
- Opera 15.6+
System-provided mobile administrative applications are not currently available.
New features
New features in KACE Cloud:
- Per-App VPN configuration. Starting in this release, you can configure VPN connections on managed iOS, macOS, and Windows 10 devices so that they are established on a per-app basis. This allows you to have more control over data that goes through VPN. Use this feature to, for example, separate the transfer of personal and business data, while ensuring their integrity. Start by creating per-app VPN mappings in the Library for an existing VPN configuration. Next, apply that configuration to one or more devices, either directly, or through KACE Cloud MDM policies.
- Microsoft Bitlocker for Microsoft Windows 10 devices. Microsoft BitLocker is a disk encryption technology for MS Windows systems. It prevents data from being exposed to unauthorized users by providing encryption for entire volumes. It also helps protect the integrity of data against firmware-level malware. MS BitLocker configurations can be created and managed in KACE Cloud MDM Library, and applied to devices, as applicable. A BitLocker configuration can also be applied to one or more devices using a policy.
- Enrolling on-premise domain-joined Windows 10 devices. You can now enroll and manage on-prem domain-joined Windows 10 devices by creating a Windows provisioning package, and deploying it to managed devices. Windows Configuration Designer is a free tool that allows you to create encrypted provisioning packages. Deploying provisioning packages is easy with the KACE Systems Management Appliance or the KACE Systems Deployment Appliance. Alternatively, run the generated provisioning package on each managed device.
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NOTE: A new section is added for viewing Windows 10 device certificate details, including the expiration date. To access it, on the Devices tab, select a Windows 10 device in the Library, and them in the right panel, select Certificates. |
For complete information about these features, visit the KACE Cloud Mobile Device Manager Help Center.
See also:
Resolved issues
The following is a list of issues addressed in this release.
Table 1: General resolved issues
| Resolved Issue | Issue ID |
|---|---|
| Devices export only shows assigned user, if every device is assigned. | 4987 |
| When adding apps to a restriction set, only managed apps in the Library should be available. | 4960 |
| Windows 10 devices were not being marked as Unenrolled after issuing a factory reset command. | 4914 |
| When importing apps that only existed in a non-US Apple App Store, the supported platform (iOS, iPadOS) was not being synced properly with the library. | 4893 |
| Windows devices were not getting included in the automatic inventory. | 4890 |
| Timeouts were causing some devices to not get inventoried during the scheduled run. | 4870 |
| Policies would still deploy iOS profiles after they had been deleted. | 4869 |
| When deploying an Apple VPP app to a user that had never been registered with Apple VPP, the deployment would fail. | 4866 |
| Samsung devices could not be enrolled as a COPE device. | 4864 |
| The allowed, blocked and adult filter exception URL lists in restriction sets were not properly validating the entered URL's. | 4850 |
| Enrolling a Windows 10 device using the Add Work account method configured as a Personal device, the enrollment was failing. | 4845 |
| The process for publishing private apps to the Google Play Store has changed for new customers. | 4832 |
| Assigning a VPP app to multiple devices at a time was resulting in an incorrect available license count. | 4829 |
| .p12 certificates that were manually deployed to macOS devices and then later deployed automatically by policies were not getting matched up properly, resulting in multiple automatic attempts to reinstall the certificate. | 4818 |
| Policies could not be deleted until all deployed configurations had been removed from devices. | 4816 |
| When an app was removed from the App Store, VPP license counts could get out of sync. | 4809 |
| Custom Android apps were showing the old version number after a new version was uploaded. | 4805 |
| Custom Android apps could not be re-uploaded after being deleted from the private Play store. | 4803 |
| Users could not save changes to iOS app settings after updating certain fields. | 4800 |
| When uploaded an updated custom Android app with a different title, the title was not being updated. | 4799 |
| Initiating an unenrollment from an iOS device would sometimes result in the device not showing as Unenrolled in the admin portal. | 4787 |
| Option sets were not getting deployed to macOS devices properly when linked to a policy. | 4784 |
| The FileVault, Local Users and Active Directory configuration screens for macOS devices were generating a JavaScript console error when attempting to view them. | 4783 |
| When installing a certificate, the command would sometimes not get marked as completed and run continuously. | 4753 |
| The KACE Connect would fail to start on ARM64e iOS devices running iOS 14.2 or later. | 4692 |
Known issues
The following issue is known to exist at the time of release.
Table 2: General known issues
| Known Issue | Issue ID |
|---|---|
| Occasionally the policy details for a device may show success even if the entity in question did not successfully install. | 3286 |
Product licensing
Subscription and licensing information is managed from the Settings page in KACE® Cloud MDM. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.
More resources
Additional information is available from the following:
- Online product documentation: KACE Cloud Mobile Device Manager Help Center
- Product videos: How-to Videos
About us
Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.
Technical support resources
Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:
- Submit and manage a Service Request
- View Knowledge Base articles
- Sign up for product notifications
- Download software and technical documentation
- View how-to-videos
- Engage in community discussions
- Chat with support engineers online
- View services to assist you with your product
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KACE Cloud Help Center
Updated - April 2021